In this episode of The Get Shit Done Experience, host John Morris sits down in the studio with Rob Marshall, the founder and owner of Universal Marketing. Rob shares his incredible 30-year journey, from starting a business in his basement just after getting married to building a lasting legacy in the promotional products industry. He opens up about overcoming profound personal tragedy and how those experiences shaped his core values of family, faith, and resilience. This is a powerful conversation about leading with purpose over product, the superpower of authenticity, and how embracing uncomfortable situations is the key to personal and professional growth.

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KEY TAKEAWAYS

  • Adversity is Fuel: The most challenging moments in life can become the bedrock of your strength. Facing adversity builds the resilience needed to grow a business, lead a family, and inspire others.
  • Purpose Before Product: Lasting success is driven by purpose and principle, not just transactions. When you focus on building genuine relationships and serving others, the business becomes a vehicle for a greater mission.
  • Authenticity Attracts Opportunity: Sharing your true story—the triumphs and the traumas—is a powerful magnet. It fosters genuine connections and brings people into your life who want to be part of your future story.
  • Get Comfortable Being Uncomfortable: True growth happens just outside your comfort zone. Intentionally putting yourself in new and challenging situations, whether joining a prayer group or starting a podcast, is essential for development.
  • Urgency is a Core Value: In a commoditized industry, the customer experience is everything. A relentless sense of urgency and attention to detail are what separate great brands from the rest and keep customers coming back.

QUOTES

  • “Product is very important, but they’re more driven by purpose and principle.”
  • “The best thing that ever happened to me was her. She’s the most kind, caring, loving, unbelievable mother that I could ever imagine.”
  • “Put yourself in an uncomfortable position to get comfortable. Again.”
  • “It’s not how good you are when you’re good. It’s how good you are when you’re bad.”
  • “Tomorrow is not promised. That’s the reality of it all.”
  • “I have this saying that the more commoditized your brand or business is… the more humanized your content needs to be.”

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